Contract & Vendor Management Services

Contract & Vendor Management Services

One of the challenges for a busy IT department is to effectively manage major outsource contracts such as their telecommunications requirements. A Computerworld article quoting a KPMG report stated:

"Failed relationships equal spiralling costs with 60 percent of respondents claiming problems with their outsourcing provider are almost always people-related."
Head of KPMG's IT advisory, Egidio Zarella, said this is because sourcing arrangements are not managed correctly with 79 percent of survey respondents not even knowing the cost of selecting a sourcing provider."

JamesOD Consulting can provide assistance in all aspects of managing IT vendor and outsourcing contracts. We can review your existing arrangements and provide an independent view of the performance of those contracts, work with your teams to improve their vendor relationship skills and provide guidance and help on all aspects of the contract tender and implementation process.

Service Area

Activity

Outcome

From RFP to Contract

Tender requirements review and development

Clear, concise statement of requirements signed-off by stakeholders

RFP review and development

Concise RFP, evaluation methodology, management processes

Vendor selection and engagement

Viable vendors, NDAs

Tender evaluation

Issues to be addressed, financial assessment, tender ranking

Contract negotiation assistance

Negotiation strategies, BAFO, acceptable contract signed

Contract implementation assistance

Realistic plans, tight project management, successful implementation

Contract & Vendor Management

Contract summarisation

Key contract features, obligations, dates and pricing

Contract management processes review and development

Applicable contract management processes established

Contract change review and development

Contract changes agreed, variations signed-off by management

Contract end-of-life strategy review and development

Options discussion paper, stakeholder agreement on strategy

Contract disengagement assistance

Realistic plans, tight project management, successful disengagement

Vendor management processes review and development

Applicable vendor management processes established

Diagnostics

Contract assessment

Contract issues requiring action, recommendations

Contract compliance review

Level of compliance with key obligations, recommendations

Contract benefits tracking review

Actual benefits received vs expected benefits, recommendations

SLA review and update

Relevance of SLAs and remedies, recommendations

Vendor performance review

SLA compliance, user satisfaction survey, issue log, recommendations

Contract review for M & A or divestments activity

Clauses requiring attention, recommended approach to supplier

Key Benefits

Negotiate new contracts from a position of knowledge and strength

Ensure all contracted services are being delivered and maximum benefits realised

Knowledge transfer to your staff

Next Steps

Ask us to complete a Diagnostic on your current contracts.

JamesOD Consulting

Business Technology Management Services

Experts in Contract & Vendor Management, Acquisition & Divestment Change Management, Technology Risk Management, Project Management, Operational Excellence, Policies and Procedures implementation

Key Benefits

Send mail to info@jamesodconsulting.com.au request more information regarding our expertise in Contract & Vendor Management, Acquisition & Divestment Change Management, Technology Risk Management, Project Management, Operational Excellence, Policies and Procedures implementation.